Refund policy

At Gemora London, we carefully design and prepare each product with a strong focus on quality and craftsmanship. Customer satisfaction is very important to us. However, due to the nature of international shipping, certain conditions must be clearly stated.

 

Returns & Refunds

 

Due to unpredictable customs regulations, import laws, taxes, and clearance procedures that vary from country to country, we are unable to accept returns or issue refunds for international orders.

These regulations are outside of our control and may result in legal or logistical complications when products are returned.

 

Customs & Import Regulations

 

All customs duties, taxes, and import fees imposed by the destination country are the sole responsibility of the buyer. Delays, additional charges, or delivery issues caused by customs authorities do not qualify for returns or refunds.

 

Our Commitment to Customer Satisfaction

 

Although returns and refunds are not available, we are fully committed to customer satisfaction.

If you experience any issues such as damage, defects, or dissatisfaction with your order, please contact us. We will make every reasonable effort to assist you and find a fair, solution-oriented outcome.

Our goal is not only to deliver products, but to build long-term trust and positive customer relationships.

For any questions or support requests, please feel free to reach out to us.