Terms of service

These Terms of Service govern your use of the Gemora London website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

 

1. General Conditions

 

Gemora London reserves the right to refuse service to anyone for any reason at any time. You agree not to use our products or services for any unlawful or unauthorized purpose.

 

2. Product Information

 

We make every effort to display product descriptions, images, and specifications as accurately as possible. However, due to the natural characteristics of gemstones and handcrafted products, slight variations in color, size, texture, or appearance may occur. These variations are considered normal and are not defects.

 

3. Pricing & Payments

 

All prices are listed in the currency displayed at checkout. We reserve the right to modify prices at any time without prior notice. Payment must be completed in full before an order is processed and shipped.

 

4. Shipping & Delivery

 

Orders are shipped internationally. Delivery times are estimates only and may vary depending on destination, customs procedures, and carrier performance. Gemora London is not responsible for delays caused by customs authorities, shipping carriers, or force majeure events.

 

5. Customs, Duties & Taxes

 

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the sole responsibility of the buyer. We are not responsible for delays, additional costs, or non-delivery resulting from customs clearance issues.

 

6. Returns & Refunds

 

Due to unpredictable international customs regulations, returns and refunds are not accepted. Please refer to our Return & Refund Policy for detailed information. This policy does not affect your statutory rights where applicable.

 

7. Limitation of Liability

 

Gemora London shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to delays, loss, or misuse of products.

 

8. Intellectual Property

 

All content on this website, including text, images, logos, product designs, and branding, is the intellectual property of Gemora London and may not be reproduced, copied, or used without prior written permission.

 

9. Accuracy of Information

 

You agree to provide current, complete, and accurate purchase and account information. Gemora London is not responsible for issues arising from incorrect or incomplete information provided by the customer.

 

10. Changes to Terms

 

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting on the website.

 

11. Governing Law

 

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be subject to the appropriate legal jurisdiction.

 

12. Contact Information

 

For any questions regarding these Terms of Service, please contact us through our official communication channels.